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Jazzberries2006's avatar
Jazzberries2006
7 months ago
Solved

Application Error

Hello, everytime I open the sims 4 I get this application error. Can someone please help me.
pc
  • puzzlezaddict's avatar
    puzzlezaddict
    6 months ago

    @Jazzberries2006  Your computer's drive is almost entirely full.  3 GB free space isn't enough for Windows itself to maneuver, let alone Sims 4.  So please clear as much space as possible.  Another 20 GB or so would be ideal, but that may not be possible given the size of your drive.  Please at least try to get to 15 GB free though.  The Downloads folder is a good place to look for extraneous files.  You can see the free and total storage by opening a File Explorer window and clicking This PC in the left panel; you might need to scroll down a bit.

    Once you've cleared as much space as you can, try again to play Sims 4, and let me know how it goes.

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 months ago

@Jazzberries2006  Try repairing the game.  In the EA App, the option is in the game library: Sims 4 > Manage > Repair.  In Steam, it's called "Verify integrity of the game files" and should be somewhere under Properties.

If that doesn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help either, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 months ago

    @Jazzberries2006  Your computer's drive is almost entirely full.  3 GB free space isn't enough for Windows itself to maneuver, let alone Sims 4.  So please clear as much space as possible.  Another 20 GB or so would be ideal, but that may not be possible given the size of your drive.  Please at least try to get to 15 GB free though.  The Downloads folder is a good place to look for extraneous files.  You can see the free and total storage by opening a File Explorer window and clicking This PC in the left panel; you might need to scroll down a bit.

    Once you've cleared as much space as you can, try again to play Sims 4, and let me know how it goes.

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