Brand new MSI laptop freezing and crashing. No mods.

Jerk00​  It's very possible that this is a solvable computer issue.  BlueScreens are mostly software errors, although some of them do point to hardware issues.  And if all else fails, you can always reinstall Windows before you try to return the laptop.  Since it's new, you probably won't lose a lot of data.

I'm still happy to try to help if you like, now or later.  Just let me know.

I'm beginning to understand that this is a computer issue and not the Sims issue. I'm not sure if I can return this laptop as it was a gift from my husband, but I'm going to try. I've had several laptops in the past and I have never run into problems running this game. For the price he paid for this machine and having nothing else installed, I feel it should run just fine. 

Thank you for your help, I appreciate the time. 

I wasn't lying when I said I was computer dumb.  This is the only file within MiniDump. There also doesn't seem to be an option to "send to" when I right click. If I double click to open it gives me options on where to open it and of course, I have no idea.  Goodness, I'm sorry for being difficult.

Jerk00​  Sorry, that was a typo, the L being next to the colon.

C:\Windows\Minidump

And you type it into the address bar of a File Explorer window.

Also it's possible I'm getting blue screen, but mostly I see a glitched sort of text real quick then the computer shuts off and then starts diagnosing. 

im not a expert on laptopgraphics cards  i have only really had desktops but that laptop looks like it  hasa intergrated chip sharing windows memory and not a graphics card?? just because  a computer is new  doesnt mean you can play games on it  

I am so sorry I'm such an idiot but where do I type in CL:\Windows\Minidump ?  🤦‍♀️

Jerk00​  Are you getting BlueScreens when Sims 4 crashes?  I ask because your dxdiag is full of them, but I can't tell from your description if that's what you're seeing.  The blue screen itself sometimes disappears too quickly to notice, but these are definitely happening.

All the BSOD codes are serious errors of memory access, although there's not enough info in the dxdiag to say where they're coming from.  So I'd like to see a crash dump.  Go here:

C:\Windows\Minidump

For the last two or three files, right-click them and select Copy, then right-click the desktop and select Paste.  From there, zip the files together (right-click, send to > compressed file), upload the .zip to a free filesharing site, and link it here.

I have no idea if this worked.  :/

Jerk00​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.