Brand New PC Sims 4 keeps crashing
Hi, I recently purchased a brand new PC for the purpose of playing the Sims 4. I have brand new install with no CC and the game keeps crashing. Please help!! This is the exact PC I have: https://ww...
Forum Discussion
@Kyllexx Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Here it is!
@Kyllexx Are you seeing any BlueScreens or overall computer crashes when playing Sims 4, or does the game simply crash to desktop while your computer continues to run normally? The reason I ask is because your dxdiag lists a number of Sims 4 crashes but also a couple of BSODs, and I can't tell from the information provided whether they're related.
Regardless, at least some of the Sims 4 crashes could be caused by a faulty graphics driver, so please do a clean uninstall and reinstall of the driver, as described here:
You can get the newest driver from Nvidia here:
https://www.nvidia.com/Download/driverResults.aspx/199990/en-us/
If that doesn't help, let me know about the BlueScreens, and we'll go from there.
No, there are no blue screens and when it crashed out of Sims to the desktop, the computer runs fine. I updated the driver and still the same issue.
@Kyllexx Is there any pattern to the crashing, for example during a travel transition or when you're playing on a certain lot? Let me know if you can think of anything at all.
In the interim, please try playing in a clean boot.
Leave the EABackgroundService enabled, which the EA App needs to run, but disable everything else as described. When you reboot, go through the Task Manager's background procesess list shutting down everything that doesn't absolutely need to be enabled: anything from MSI Afterburner to RGB software might still be active. If you accidentally kill the wrong process and it doesn't restart on its own, just reboot your computer again. Please also put the EA App in offline mode before launching the game.
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