Ok people, I need HELP!I brought The Sims 4 Limited Edition (disc), after installing it, when I click play it comes up with this error message "We are unable to connect to EA servers to activate The Sims 4 Limited Edition on this computer using your account. Please try again later." I have googled to my hearts content and even spoken to an advisor on EA Live Chat TWICE and after following the instructions im still receiving this message. I just want to play the darn game. Can anyone help me? Im not very computer savvy so really need it put in simple terms (sorry!) From what I have read on google, I've turned my firewall off and my anti-virus is expired so no longer have that either, so I know its not either of them stopping it. I have all the right running components to play it but nothing is working. Please help! I don't want to have wasted $80 to not be able to play it! Im in Australia if that helps any? Thanks in advance for any help!

Hey,Have you tried the following? I found it on another AnswersHQ forum post, maybe it's gonna work for you aswell:Open Internet Explorer (even if you have another default web browser installed!) and go to www.Origin.com but do not login. Click the little gear wheel in the top right corner of the browser.Click Internet OptionsClick Security TabClick Trusted SitesClick Sites in the little boxA window should pop up & you need to have the origin web address (www.origin.com) in the 'add this website to the zone' box.Click AddClick CloseHope it works for you aswell! Give it a try.

@kr123224 Go into System Preferences > Security & Privacy > Firewall then click the lock and enter your password. Now click on Firewall Options, is Origin showing up with allowed connections? Are you using any kind of VPN software or a 3rd party Firewall?

i had this same problem as well.......tried everything from every google search....finally tried something that worked.....go to origin, then click file....go offline....it worked for me, hope it helps

Hey,Thanks for that, unfortunatley it didn't work for me ☹️ It's still coming up with the same error message. I think my last options are to either wait for the expert team to get back to me, but i'm not sure how long that could take. Or call EA support themselves and have my phone bill haye me.Thanks for trying to help though, much appreciated.

I don't know if this will help either, but its telling me to install vcredist_x64 and vcredist_x86. I have the 86 one but every time I click on it, it tells me to repair it, I've done that but it comes up with the repair button again :/ and the 64 one it says that I can't get it on my computer as its only available on windows XP sp1 and newer platforms but I have XP sp3

Can not connect to EA servers to activate The Sims 4

16 Replies

dndmajoccc
11 years ago
Hey,
Have you tried the following? I found it on another AnswersHQ forum post, maybe it's gonna work for you aswell:
Open Internet Explorer (even if you have another default web browser installed!) and go to www.Origin.com but do not login. Click the little gear wheel in the top right corner of the browser.
Click Internet Options
Click Security Tab
Click Trusted Sites
Click Sites in the little box
A window should pop up & you need to have the origin web address (www.origin.com) in the 'add this website to the zone' box.
Click Add
Click Close
Hope it works for you aswell! Give it a try.
Anonymous
11 years ago
Hey,
Thanks for that, unfortunatley it didn't work for me ☹️ It's still coming up with the same error message. I think my last options are to either wait for the expert team to get back to me, but i'm not sure how long that could take. Or call EA support themselves and have my phone bill haye me.
Thanks for trying to help though, much appreciated.
Anonymous
11 years ago
I don't know if this will help either, but its telling me to install vcredist_x64 and vcredist_x86. I have the 86 one but every time I click on it, it tells me to repair it, I've done that but it comes up with the repair button again :/ and the 64 one it says that I can't get it on my computer as its only available on windows XP sp1 and newer platforms but I have XP sp3
crinrict
Hero+
11 years ago
Not sure what CS suggested but here's few threads/tips on connection issues:

Make sure you have Proxies turned off.

Control Panel --> Internet Options --> Connections --> LAN Settings --> Untick Proxy Server

Here's some other suggestions: http://answers.ea.com/t5/Origin/How-to-Fix-Origin-Login-Unavailable/td-p/3218195

If this doesn't help, check this thread: http://answers.ea.com/t5/Origin/Origin-Client-says-quot-Online-login-is-currently-unavailable/td-p/2069735/ or this one: http://answers.ea.com/t5/Origin/Origin-Client-says-quot-Online-login-is-currently-unavailable/td-p/2069735/

If those don't help, you might be better of posting in the Origin board.
Anonymous
11 years ago
i had this same problem as well.......tried everything from every google search....finally tried something that worked.....go to origin, then click file....go offline....it worked for me, hope it helps
uhhmae
11 years ago
I am having the same problem! ive tried everything and nothing seems to be working ☹️
Anonymous
10 years ago
I'm having the same problem. I am MAC user and I have downloaded The Sims 4 by redeeming a code from a CD but it's not working ☹️ I have tried everything but still nothing happened .. It just keeps saying that there's a problem with connecting to server and activating it ☹️ Please, EA, help!
crinrict
Hero+
10 years ago
Tagging @Bluebellflora for help with mac issue
Bluebellflora
Hero+
10 years ago
@kr123224

Did you get this fixed? If not, please try the Origin reset tool here - http://help.ea.com/uk/article/how-to-reset-origin-on-mac/
Anonymous
10 years ago
@Bluebellflora
I have tried that but it didnt help, still not working ☹️