Cannot download Elevated Every Day Bundle

I just purchased the Elevated Every Day bundle that was advertised on the EA app. After purchased I noticed that the kits Modern Luxe Kit and Book Nook Kit are not asking to be downloaded, which was ...

ea app

kits

missing content

EA_Solaire

Community Manager

2 months ago

Hi there Jaymacibe

If you check the order history on your EA account, are you seeing the transaction there showing as completed?

chanmight
Seasoned Newcomer
2 months ago
I was having the same issue as the OP, and I checked my EA account, and the bundle appears under my purchase history. But I just realized what the actual problem is...
I already have the two kits in this bundle (I know, I know - I assumed it was new and I can't really keep track when there are 119 add-ons). But the EA app let me buy this bundle anyway, hence, why nothing is downloading and the bundle doesn't appear in my add-ons.
So now this issue is, how to do I get my money back for the bundle?