Cannot open the game
Since the update, my game has been completely unplayable. Every time I open it, it crashes.
I have reinstalled the game, and the EA app, I have no mods, I have cleared everything. Everything is updated as well.
I tried everything and I'm not sure what else to do.
josparsons52 When you say you cleared everything, did you move or rename the Sims 4 folder in Documents > Electronic Arts? This would hide, but not delete, your saves and other user data, the idea being to test in a new save with no extra content. If you haven't done this already, please do so now.
If this doesn't or didn't help, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. You can then attach it to a reply here using the Attachment (paper clip icon) button included with the other formatting options.
