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EllaKamil's avatar
EllaKamil
Rising Newcomer
13 days ago

Can't click on anything after 1-2 minutes opening the sims 4 app

hello

So i've been playing the sims during the major updates recently (version 1.112.481.1030 DX11) and suddenly my game crash and closed itself during build mode. Then when i tried opening the app again, after 1-2 minute the app crash again. What i've done so far is restarted with new Electronic Arts folder, Took out all my mods, uninstall and re-install this game, updating my windows and BIOS.

So far, nothing works.

Please help. I'd included my dxdiag below

3 Replies

  • EllaKamil  Thanks for the dxdiag.  The Sims 4 errors it lists could be due to the graphics driver, and the newest errors are definitely driver-related, so that's the place to start: with a clean uninstall and reinstall of the driver.  Here's how to do it:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    If this doesn't help, please post a new dxdiag, one run after you reinstall the driver and try to play.

  • EllaKamil's avatar
    EllaKamil
    Rising Newcomer
    12 days ago

    Thank you so much for the reply, i'd done the clean uninstall & reinstall using the method above, and when i tried opening the sims 4, it is still crash after not more than a minute (still in main menu). I think my graphic card need replacement? Here's my latest dxdiag

  • EllaKamil  This dxdiag shows more errors related to the graphics driver, and since you already clean-uninstalled it, the GPU itself might in fact be the issue.  There's an easy test though: remove the graphics card and plug your monitor into the motherboard.  You'll be able to use the integrated graphics chip instead, which will be significantly slower than your GTX 1050, but at least you'll see whether Sims 4 works like it should in general.

    When you restart with only the iGPU, Windows will need to download a driver for it.  So let that happen and then restart again before trying to play Sims 4.

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