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LotusPixels's avatar
LotusPixels
Newcomer
7 days ago

Can't download

I had to uninstall and reinstall "The Sims 4" and I can't install the expansion pack "High School Years".
I'm getting the following message: "There's a problem with your pre-order" and asking me to review the purchashe status on my account. I know i did pay for this expansion pack back then and I also checked the payment on the website and it was completed.
What do I do?

downloads
ea app
expansion packs

1 Reply

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  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    7 days ago

    Hey there LotusPixels 

    We'll need the live support team to review your purchase details for this pack and see what's going on- here on the forums we aren't able to access your billing information to take a look.

    Please submit a help request from the site here so live support can look into this further with you. 

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