Can't download

Hi everyone,

I’m reaching out here as advised by EA Support, in the hopes that someone else might be experiencing something similar – and that the studio can take note.

I pre-ordered The Sims 4: High School Years and right from the start, I had issues with downloading the pack, and it didn’t appear as purchased in my library. Because of this, I ended up buying it again. Unfortunately, I’m still unable to download the expansion pack.

I’ve already tried all the recommended troubleshooting steps multiple times, including what support has suggested, but nothing has worked. This has been an ongoing issue since release, and it’s honestly been very frustrating.

Have anyone else dealt with a similar issue – or has found a solution – I’d really appreciate hearing from you. And if the studio is monitoring this forum, I hope this post helps highlight that the issue is still unresolved for some of us.

I've added a picture of the message I get everytime I try to download.