can't hire a butler in the sims 4?

Ok so, my game works fine, but one thing is bugging me whenever I try to hire a butler or a nanny nothing shows up, no button saying hire a butler or hire a nanny, I have tried restarting my game and resetting it fully but nothing works, I even tried taking out my cc but it's still happening and the only things there are pizza, maid, and gardener. any help