Hi. I've just got the Sims 4 for Christmas. I have windows 8.1 and have the right system requirements as far as I know. Everytime I click the icon for sims 4 (which is the dvd drive button), or open the disk and click autorun.eye or setup.exe A window apears that says "Origin, Steps to install sims 4, 1 select continue...) etc. When I do click continue nothing happens but the window closes. Has anybody had the same problem or have any idea what to do? It's driving me crazy and I can't find anyone who has had the same problem

hi, i dont have the exakt same problem but i also have a problem installing from dvd. Do you mean that orgin dosent show up? 🙂 mine did but my game dosent show up in orgin..

Yeah. I literally click continue, it looks/sounds like something is about to load then it just doesn't :S

thats so weird! try to turn the computer off and start again. maybe it work then!

Exactly the same problem here. So glad I bought a gift for my daughter that we can't get to work.😕mileyfrustrated:

Can't Install Sims 4 from DVD with windows 8.1

12 Replies

Anonymous
11 years ago
hi, i dont have the exakt same problem but i also have a problem installing from dvd. Do you mean that orgin dosent show up? 🙂 mine did but my game dosent show up in orgin..
beckaroo7
11 years ago
Yeah. I literally click continue, it looks/sounds like something is about to load then it just doesn't :S
Anonymous
11 years ago
thats so weird! try to turn the computer off and start again. maybe it work then!
Anonymous
11 years ago
exact same problem
Catlover546
11 years ago
Exactly the same problem here. So glad I bought a gift for my daughter that we can't get to work.😕mileyfrustrated:
Catlover546
11 years ago
Things I've tried:
* rebooting
* installing from a different Windows account
* running as administrator, then not as administrator
* having the origin app already up before installing
* having the origin app completely shut down before installing
* entering the product code into the origin app before installing, then attempted to install both with and then without the origin app running first
Considering EA has been aware of this problem since September (I found a thread from then that said they are investigating), it's sad they still haven't figured out a fix (or at least I couldn't find one). I guess I'll have to download the 8+ GB and make my daughter wait until tomorrow to play.
Anonymous
11 years ago
i think i've got it. i uninstalled everything..origin app, etc. Then i disabled my antivirus and windows firewall. then i opened the install disc and right clicked on the autorun app and selected "run as admin". after that it seems like everything is working. working slowly, but working. it is definating loading from the dvd.
beckaroo7
11 years ago
I switched it off and on several times and no joy. Then completely uninstalled origin and installed it again and it seems to be working!
Anonymous
11 years ago
same thing for me. total waste of xmas day tryingto get this carp to work.
Anonymous
11 years ago
Same here. I'm new to Origin outside of Need for Speed World, so it took awhile for me to find the answer, uninstalling Origin and restarting the DVD installation. Would help if the updated Origin that was downloaded were to look for the DVD and either address the problem, or send a pop up warning message.