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xpicklechips's avatar
xpicklechips
2 years ago

Can't Launch Sims 4 in EA app

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 5243c3ec-dbec-4ecc-ae95-817b7db02bae
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 29.05.23 11:56
Summarize your bug I have not been able to launch Sims 4 for about 6 months. I keep getting a pop-up from the EA app that an error occured on their end and to try again. I've uninstalled the app AND the game. I've cleared the cache. Nothing has fixed this.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Attempt to launch a game
What happens when the bug occurs? The EA app sends a pop-up which reads "Failed to launch game. An error on our end caused the launch to fail. Try again a little later."
What do you expect to see? This problem fixed. I would like to be able to open a game I spent hundreds of dollars on.

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4 Replies

  • DovileGr's avatar
    DovileGr
    2 years ago

    I have had the exact same problem since February, since I was forced to leave Origin and move to the useless EA app. Can EA fix this, because I have spent way too much money to just have the game sitting on my computer. Absolutely ridiculous. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @xpicklechips and @DovileGr  Please clear the EA App's cache:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    Restart your computer and repair Sims 4: open the EA App game library, click Sims 4, and select Manage > Repair.

    If that doesn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

    If that doesn't help either, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    Please also let me know whether you're still seeing the same error or a different one, or none at all.

  • DovileGr's avatar
    DovileGr
    2 years ago

    Hi, thank you for trying to help. I have tried all of the above but it's still showing the same error. I will attach the dxdiag file to my case with EA Help, but they keep suggesting things that i have tried a thousand times already such as deleting and re-installing the EA app. That worked once and the game launched for one evening and wouldn't launch again the following day. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @DovileGr  Do you use a third-party antivirus, and if so, which one?  Does it help to set exceptions for TS4_x64.exe and EADesktop.exe?  It's also worth disabling your antivirus, if you have one, uninstalling and reinstalling the App, and adding the exceptions before you launch the App again.

    If you don't use a third-party antivirus, did you update your computer or change anything else between when Sims 4 worked (the most recent time, that one evening) and when it didn't again?  Even installing a seemingly unrelated program could have interfered.

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