Can't redeem codes
Hi, I've bought some expansion packs for Sims 4 and tried to redeem the codes, but it doesn't work in the EA App or on the EA website. It always says it's invalid or there was a problem. Even though...
Forum Discussion
To make sure this isn't a caching issue, as in, the codes worked but you can't see them, please run the EA App Recovery tool:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
If that doesn't help, where did you buy the packs? It's possible you received bad codes, which is not uncommon with third-party sellers. The only way to find out is to contact EA customer support and ask that someone check the codes for you.
I would strongly recommend using live chat rather than email. If you don't see the option, choose a slightly different category of issue.
I've tried to solve it with the chat but they couldn't help me.
