Cas Demo Black Screen (with llama face)

I have the same problem, and like sweetlady2809, my circumstances are pretty much the same - PC meets spec requirements, config file says the game does recognise my video card etc. I reinstalled and even reinstalled my drivers. I'm at a loss, and really hope a solution will be found soon.

Thanks for posting. Could you post the content of your config.log ? I'm won't be able to help you but maybe it gives the devs enough info to find out what's wrong.

Exact same issues. Black screen/ No gameplay/ Llama/ Newer system

if i cant even get the demo to work i won't purchase the real game...

config---

=== Application info ===
Name: Sims4
Version:
Build: Release
=== Rating info ===
GPU: 3 GPU Memory: 1 CPU: 3 RAM: 4 CPU Speed: 2394 Threading: 3
Adjusted CPU: 3391 RAM: 8074 Adjusted RAM: 7562 Cores: 4
=== Machine info ===
OS version: Windows 8.1 6.3.9600
OS prod type:
OS major ver: 6
OS minor ver: 3
OS SP major ver:
OS SP minor ver:
OS is 64Bit: 1
CPU: GenuineIntel
Brand: Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz
Family: 6
Model: 12
Cores: 4
HT: 1
x64: 1
Memory: 8074MB
Free memory: 6554MB
VA space: 4095MB
User: 
Computer: 
=== Graphics device info ===
Number: 0
Name (driver): Intel(R) HD Graphics 4600
Name (database): 4th Gen Intel(R) Core processor graphics - Mobile Haswell GT2 [Found: 1, Supported: 1]
Vendor: Intel
Chipset: Vendor: 8086, Device: 0416, Board: 157d1043, Chipset: 0006
Driver: igdumdim32.dll, Version: 10.18.10.3379, GUID: D7B78E66-4756-11CF-C07E-7735BBC2C735
Driver version: 3379
Monitor: \\.\DISPLAY1
Texture memory: 32MB
Vertex program: 3.0
Pixel program: 3.0
Hardware TnL: 1
Opt. features: +sab +a8l8 +rgba16f +r32f +bc4 +bc5 -rawz +intz
=== Options ===
OptionsVersion 1
NumBoots 5
LightingQuality 1
GeneralReflections 1
ObjectQuality 1
VisualEffects 1
PostProcessing 0
TerrainQuality 1
EdgeSmoothing 0
SimQuality 1
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
ResolutionWidth 1600
ResolutionHeight 900
ResolutionRefresh 60
SceneResolution 3
VisualQuality 2
FullScreen 1
WindowedFullScreen 0
AudioQuality 3
Audi🤭utputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
AdvancedCamera 0
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 0
NPCReplacement 1
TutorialEnabled 1
ShowModListStartup 1
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0
=== Default Options ===
OptionsVersion 0
NumBoots 4294967295
LightingQuality 1
GeneralReflections 1
ObjectQuality 1
VisualEffects 1
PostProcessing 0
TerrainQuality 1
EdgeSmoothing 0
SimQuality 1
ViewDistance 3
AdvancedRendering 1
VerticalSync 0
ResolutionWidth 1600
ResolutionHeight 900
ResolutionRefresh 4294967295
SceneResolution 3
VisualQuality 2
FullScreen 0
WindowedFullScreen 0
AudioQuality 3
Audi🤭utputMode 1
MasterLevel 255
VoiceLevel 255
SoundFXLevel 255
MusicLevel 255
MenuMusicLevel 255
UISoundSXLevel 255
AmbientLevel 255
FocusMute 1
VoiceMute 0
SoundFXMute 0
MusicMute 0
UIMute 0
AmbientMute 0
EdgeScrolling 1
EdgeScrollingWarning 1
EnableTelemetry 1
InvertHorizontalRotation 0
InvertVerticalRotation 0
AdvancedCamera 0
ScreenshotPostUI 0
VideoCaptureSize 1
VideoCaptureQuality 2
VideoCaptureSound 1
VideoCaptureTime 0
VideoCaptureHideUI 1
AutonomyHousehold 3
AutonomyDisabledForActiveSim 0
SimsSetAgeSpeed 1
SimsSetAgingEnabled 2
TradSocialMenuEnabled 0
MemoriesHelperEnabled 1
AutoAgeUnplayed 0
NPCReplacement 1
TutorialEnabled 1
ShowModListStartup 1
ScriptModsEnabled 0
ShowOnlineNotifications 1
AutoReconnect 1
OnlineAccess 1
DisableComments 0

dxdiag---

dxdiag -pastebin

Thanks for this.

Atm there's no info. I hope that the CM can get some more info on it on Monday.

Sorry for only replying now, but here is my config file in case it can help out resolving the issue.

Having the same problem as everyone else here. The demo itself takes around 20 minutes to actually open before I get the Sims 4 screen and intro video, after that it becomes a black screen which doesn't change at all and I get the little llama picture if I right click in certain areas of the screen. I left the demo running in the hope it was just slow but after an hour and a half nothing had changed. I did notice (while getting the info you have asked others for) that one of the files had sims3package at the end of it, I'm not sure if that makes a difference but I would have thought it shouldn't be installing as anything to do with the sims 3. ( I am not the most technical person so I just thought I would mention that.). Here is hopefully the info needed ....

CONFIG

DXDiag 

Computer Specs.

Just a quick add on, I went into my documents and the Electronic Arts folder to peek inside the demo one and a couple of the files are definitely showing as Sims3 packages. I'm wondering if this might be the problem and if anyone else has it?

Thanks for all that extra info.

I haven't heard any news. Sorry

Still not fixed with the latest update. This is getting annoying. I don't think I will be buying Sims 4.

Sorry to hear. 

can you go to your documents folder to thesims4casdemo one and check if your files show up as Sims 3 package files or as package files (the package ones, make sure it's detailed view)