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Caevynx_27's avatar
Caevynx_27
Newcomer
12 days ago

Catastrophic Failure Error

Hi, whenever I try to launch the Sims 4 i get an error

"link2ea://launchgame/1222670?platform=steam&theme=ts4             Catastrophic Failure"

in a pop up window and afterwards 

"Failed to start process for this game: "The operation was canceled by the user." (0x4C7)" 

I reinstalled my Sims 4 game multiple times not as well as Steam and EA themselves. I don't know what to do anymore, I don't have this issue with any other game on Steam. :/ 

1 Reply

  • Caevynx_27  Please do a clean uninstall of the EA App using Revo Uninstaller (the free version is fine).  Use the Advanced scanning method when asked.  Restart your computer, download a fresh copy of the App installer, and run it as an admin: right-click the download and select "Run as administrator."

    When the App is open, close it and restart your computer, then run Steam and the EA App themselves as an admin, and don't try to open Sims 4 until both launchers have loaded completely.

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