Chestnut Ridge loading bug
I've been looking everywhere for a solution to this problem. I just bought The Sims 4 Horse Ranch expansion pack and whenever I try to go onto Chestnut Ridge, the entire screen goes white. I can still see my household and get to the gallery and notification centre but I can't actually get onto the world. I tried uninstalling all of my mods, I checked the T.O.O.L mod was up to date (it was), I tried completely uninstalling the game and the EA app but it has not worked. I don't understand why this is happening since everything else is working.
Does anyone have any solutions?
Pretty_Rose013 To be thorough, please test in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see whether you can load Chestnut Ridge.
If this doesn't work, try manually uninstalling and reinstalling Horse Ranch. In the game's install folder, the location of which you can see in the EA App (Sims 4 > Manage > View properties), you'll see one subfolder for each installed pack. Horse Ranch is EP14.
Make sure the EA App is closed and the EABackgroundService is NOT running in the Task Manager's background processes list. Delete the EP14 folder directly inside the Sims 4 folder, then open Delta and delete the EP14 folder there. Clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
Repair the game (Sims 4 > Manage > Repair), and download the pack again (Sims 4 > Manage > Manage add-ons). Please test in a new save again first, in a clean user folder.
If the new save is fine, you can trash the new Sims 4 folder, restore your old one, and test with your main save. If only the main save is affected now, that's fixable too; just let me know.
