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Pretty_Rose013's avatar
Pretty_Rose013
2 months ago
Solved

Chestnut Ridge loading bug

I've been looking everywhere for a solution to this problem. I just bought The Sims 4 Horse Ranch expansion pack and whenever I try to go onto Chestnut Ridge, the entire screen goes white. I can stil...
crashing
expansion packs
launching
missing content
  • puzzlezaddict's avatar
    puzzlezaddict
    2 months ago

    Pretty_Rose013​  To be thorough, please test in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see whether you can load Chestnut Ridge.

    If this doesn't work, try manually uninstalling and reinstalling Horse Ranch.  In the game's install folder, the location of which you can see in the EA App (Sims 4 > Manage > View properties), you'll see one subfolder for each installed pack.  Horse Ranch is EP14.

    Make sure the EA App is closed and the EABackgroundService is NOT running in the Task Manager's background processes list.  Delete the EP14 folder directly inside the Sims 4 folder, then open Delta and delete the EP14 folder there.  Clear the EA App's cache:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    Repair the game (Sims 4 > Manage > Repair), and download the pack again (Sims 4 > Manage > Manage add-ons).  Please test in a new save again first, in a clean user folder.

    If the new save is fine, you can trash the new Sims 4 folder, restore your old one, and test with your main save.  If only the main save is affected now, that's fixable too; just let me know.

puzzlezaddict's avatar
puzzlezaddict
Hero+
2 months ago

Pretty_Rose013​  To be thorough, please test in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see whether you can load Chestnut Ridge.

If this doesn't work, try manually uninstalling and reinstalling Horse Ranch.  In the game's install folder, the location of which you can see in the EA App (Sims 4 > Manage > View properties), you'll see one subfolder for each installed pack.  Horse Ranch is EP14.

Make sure the EA App is closed and the EABackgroundService is NOT running in the Task Manager's background processes list.  Delete the EP14 folder directly inside the Sims 4 folder, then open Delta and delete the EP14 folder there.  Clear the EA App's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Repair the game (Sims 4 > Manage > Repair), and download the pack again (Sims 4 > Manage > Manage add-ons).  Please test in a new save again first, in a clean user folder.

If the new save is fine, you can trash the new Sims 4 folder, restore your old one, and test with your main save.  If only the main save is affected now, that's fixable too; just let me know.

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