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Anonymous
11 years ago

Computer freezing while playing Sims 4

My entire computer freezes while playing Sims 4. I am unable to close the game or even move my mouse, and have to hard reset the computer. I've tried reseting my game data to factory settings with no success. Also tried starting a new game with no change, as well as playing in offline mode.

No Mods are being used. The freezing is apparently random with no clear constant cause. This is a problem I've been having for several weeks now with no luck of finding a cause.

DXDiag

In the crashes FAQ I saw the recommendation to link a lastcrash.txt, but all I had in the folder at all similar was a lastException.txt.I don't know if it's relevant, but it's the only last.txt with a recent time stamp.

lastException_63572846096

Any advice or insight will be appreciated.

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