Forum Discussion
mariadigner Thanks for the dxdiag, but it's full of BlueScreens, to the point where that's the only error listed. This is the BSOD type if you're curious:
Would you like to address this first? Despite the text of the article, this isn't necessarily about malware; the point is that malware can look like this, so any driver behaving badly in precisely this way is suspect, according to Windows.
To find out which driver is the culprit, you'd need to find more info, probably by analyzing a crash dump. I can do that for you, if you'd like. Open C:\Windows\Minidump, copy the most recent three files to the desktop, zip them together, upload the .zip to a third-party filesharing site, and either link it here or send me the link via PM.
For the Sims 4 issue, I'd need to know what kind of crash you're getting. Let the game crash again, then look for new errors in the Reliability Monitor. Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Thank you for taking the time to dig into this and actually help, I really appreciate it.
Quick update: last night I rolled back the GPU driver to version 25.10.2, and since then I haven’t had any Blue Screens at all. That said, The Sims 4 is still crashing.
I’ve attached my Reliability Monitor, which shows the most recent Sims crash.
Also the most recent minidump files = https://drive.google.com/file/d/1x6jSa1qytRN9PUq9qGVJXZ8nny1EVRT6/view?usp=sharing — these are from before the driver version change, but I figured they might still be worth looking at.
I’m also attaching the LastCrash.txt file and a new dxdiag, just in case they help.
Let me know if there’s anything else you’d like me to check or test.