I'm trying to create a new save on the Sims 4, and whenever I start creating a sim, the game crashes after a few minutes in the CAS menu. I've already uninstalled all mods I had previously, sims 4 itself, the EA app itself, the EA folder in my documents, and any leftover folder in Steam an the game still crashes a few minutes in customizing my sim
After updating my bios, it seems like everything is functional. Was able to fully make a sim without crashing
DamjeI This error isn't useful on its own, unfortunately: it just says Sims 4 crashed because it crashed, because it did something that wasn't allowed. Was this the only type of error you saw? I don't mean only that TS4_x64.exe was the faulting application but that the faulting module and exception code were the same as well. I'm particularly wondering whether you see any python37_x64.dll errors, which are indicative of a particular problem with overclocked high-end Intel processors.
Please also look for a BIOS update for your motherboard, and install it if you find one. I believe your current BIOS is somewhat old based on the version number, although I can't check for newer ones without knowing what board you have, and the dxdiag doesn't list the model. If you don't know, you can look at the board itself, then google "[model] drivers" and check the Asus download page you find. Your current BIOS version is 0402, and like I said, that's probably outdated by now.
I just launched the game to produce an error for you, here it is
as for using a cleaner app that removes temp files, I don't but i did purge any sims 4 file that existed on my system in hopes of fixing this issue
Description
Faulting application name: TS4_x64.exe, version: 1.112.519.1020, time stamp: 0x67903d17
Faulting module name: TS4_x64.exe, version: 1.112.519.1020, time stamp: 0x67903d17
Exception code: 0xc0000005
Fault offset: 0x00000000011168b8
Faulting process id: 0x0x604C
Faulting application start time: 0x0x1DB7BCA59EE2061
Faulting application path: F:\SteamLibrary\steamapps\common\The Sims 4\Game\Bin\TS4_x64.exe
Faulting module path: F:\SteamLibrary\steamapps\common\The Sims 4\Game\Bin\TS4_x64.exe
Report Id: 07dde915-0abe-40f4-8caf-db7739af19c4
Faulting package full name:
Faulting package-relative application ID:
DamjeI Thanks for the dxdiag, but it somehow doesn't show any errors. Do you use a cleaner app of some kind, one that deletes temporary files? If so, please remove it or at least disable it for now—the Windows error reports at least are important troubleshooting info.
Speaking of which, please please look for errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for errors that happened at exactly the time of your most recent two or three Sims 4 crashes. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. The Reliability Monitor doesn't always update right away, so you might not see a very new error, but you can check back in an hour or so.
