Crashing
Hello, I just bought and downloaded the growing together game pack! I went to go onto the sims game and when it loading to go to the main menu, it starts glitching a little and then fully crashes! Wh...
Forum Discussion
purple1232 Please remove your saves folder and see whether it helps. If it does, there's a master bug report you can use, and EA_Cade has requested affected saves here:
Crashes on Mainmenu | EA Forums - 12139111
If removing the saves folder doesn't help, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) Don't add anything to the new folder yet; just start a new save and see how it runs.
If you get another crash, please provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
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