I just downloaded the recent update earlier in the day 4/29/25, which I presumed automatically turned off mods though I do play with a few script mods like UI cheats, MCCC, BBB and a UI color mod.
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Ideas
EA_Cade
Community Manager
Community ManagerStatus changed:
Reviewed
to Needs Info
Hello all,
If any of you are encountering this on the latest game version (without mods), would you be willing to share your save file(s)? If so, please send me a private message with a link to the file.
Instructions can be found here. Please also include a link to the thread the save is for.
Thanks!
I think I might be having the same problem. Sims 4 is crashing when it tries to load.
I uninstalled the Sims 4. I uninstalled the EA app. I manually deleted leftover files from the AppData folder...
Then I reinstalled it all. Same problem. It's a Steam installation.I can't send you save files because it crashes on load. I can't play to save anything.
I used the Reliability Monitor, and I found the error.
It looks like a driver issue with one of the recent updates. (My install has worked fine for a very long time)
Source
WindowsSummary
Hardware errorDate
5/9/2025 12:43 PMStatus
Not reportedDescription
A problem with your hardware caused Windows to stop working correctly.Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffb00b1099f010
Parameter 2: fffff80684087660
Parameter 3: 0
Parameter 4: ffffb00b0c5d60c0
OS version: 10_0_26100
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033Files that help describe the problem
WATCHDOG-20250509-1243.dmp
sysdata.xml
WERInternalMetadata.xml
memory.csv
sysinfo.txt
WERInternalRequest.xml------------------
System Information
------------------
Time of this report: 5/9/2025, 21:09:19
Operating System: Windows 11 Home 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: System Product Name
BIOS: 1402 (type: UEFI)
Processor: Intel(R) Core(TM) i9-14900KF (32 CPUs), ~3.2GHz
Memory: 65536MB RAM
Available OS Memory: 65348MB RAM
Page File: 16458MB used, 83706MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.6.9
Auto Super Res Version: Unknown
System Mux Support: Mux Support Inactive - Ok
Mux Target GPU: dGPU
Mux Incompatible List:
DxDiag Version: 10.00.26100.3624 64bit UnicodeI don't think this particular issue is a driver issue as only particular saves are affected and the crash can be duplicated on another machine. You probably have a different issue
Game crashed before mainmenu on my new desktop computer, but launched successfully on my old laptop. I notice that a "lastCrash.txt" file was create after each crash. Do you need it for further information?
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- EA_Cade9 months ago