Forum Discussion

Hero+

5 years ago

[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)

There's currently an issue where some virus programs (namely AVG and AVAST) are blocking the user folder. There are several symptoms currently for this issue Taking Screenshots and Videos doe...

New Adventurer

5 years ago

Now, isn't this a hoot!

So, on Win 10 with Avast, I have Gallery problems. But, on Win 8 with Avira, I have no problems.

crinrict

Hero+

5 years ago

@wallisdj Where in Avast did you add the exceptions ? I did some self-testing yesterday and it seems there's two places where you need to add stuff to Avast.

- Exceptions
- Ransomeware Shield (especially if you have strict mode)

wallisdj
New Adventurer
5 years ago
According to your instructions. However, I believe the problem is solved: I "killed" Defender. According to Microsoft, Defender does not want any third party anti-virus program running at the same time. Since I have deep mistrust of Microsoft in the first place, "killing" Defender was an easy choice.
- DatRetha
  5 years ago
  @wallisdj thanks for that, I will definitely try it.
wallisdj
New Adventurer
5 years ago
Oh. Forgot. I cannot access Ransomshield because I don't pay Avast for premium.
- crinrict
  Hero+
  5 years ago
  @wallisdj I tried this. Ransomware is not a premium feature but yeah, never run two antivirus programs at the same time
  
  Moved this over to the current thread on the issue