Forum Discussion

crinrict's avatar
crinrict
Hero+
5 years ago

[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)

There's currently an issue where some virus programs (namely AVG and AVAST) are blocking the user folder. There are several symptoms currently for this issue Taking Screenshots and Videos doe...
crashing
guides
launching
pc
Phantomlover1717's avatar
Phantomlover1717
Legend
9 years ago

Do you have this in the entire gallery? Could you try taking out the tray folder out of Documents\Electronic Arts\The Sims 4? 

tweetybeck1986's avatar
tweetybeck1986
5 years ago
@Phantomlover1717 Your post: Do you have this in the entire gallery? Could you try taking out the tray folder out of Documents\Electronic Arts\The Sims 4?
My answer: This is for the entire gallery except my own library. Also when you say try taking out the tray folder out of documents/electronic arts/the sims 4 I don't know how to do this. I have looked and I don't have like a tray folder.

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