Forum Discussion

Hero+

5 years ago

[CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..)

There's currently an issue where some virus programs (namely AVG and AVAST) are blocking the user folder. There are several symptoms currently for this issue Taking Screenshots and Videos doe...

Newcomer

1 day ago

Hi,

I’m having an issue with enabling mods and custom content in the game. When I turn the option on and restart the game, it doesn’t save and the setting is unchecked again when I launch it. Because of this, I can’t use any mods at all.

I’ve tried turning it on a few times and restarting, but it keeps happening! Also, I’m encountering Error 21 when trying to save the game.

simvasion
Hero
22 hours ago
Is your Documents and The Sims 4 folder there synced to a cloud storage service like Microsoft OneDrive? It could be that OneDrive is reverting your settings file and save files while the game is running and causing issues.
luthienrising
Hero+
10 hours ago
alicjaaaaf I'm moving you to this tech support thread about this issue: [CURRENT ISSUE] Anti-Virus blocking User Folder (Screenshots/Gallery/Mods..) | EA Forums - 11778999 Start at the solution post there.