[CURRENT ISSUE] Sims 4 Failed to Launch Game

I am also having this issue. 

I have been trying to launch the sims 4 for days now. It keeps popping up with the same message and I am honestly getting so tired of dealing with it. I just want to play, but I'm having to become a tech guru to even hope it might work. I have already tried:

Clearing the EA App's cache
Forcing it to update
Restarting my computer 5 times
Checking my Antivirus

I do have CC but the warning specifically says "on OUR end" so that should not be the issue. Someone please help, I just want to play the game.

Hello, im having a persistent issue with The Sims 4 on EA App.Wwen i try to launch the game, i get the message:An error on our end caused the launch fail.Try again a little later.

This has been happening for several days now.

chinnyi​ honestly_rae_​ the_oreo_cosplay​ Stfanigennova2​  As a test, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

buut my cc :(

Stfanigennova2​  Most of your custom content is probably fine, and most mods are likely either fine or have updated versions.  So test your files to see what's not working, and remove or update those, and keep the rest.

THANK YOUU I FIND THE PROBLRM-my cc

i have the same problem... it makes me so mad...

there saying always its a problem on there side... then fix the problem ea

i had to delete all my folders. and now i cant use my CC or it breaks again so  its totally EAs problem 

the_oreo_cosplay​  If you want to use your mods or custom content going forward, test those in the new Sims 4 folder, in batches, to see what works and what doesn't.  Despite the error message, this issue is often caused by mods or cc.

Once you've sorted through those files, you can move over the contents of the saves and Tray (saved households and builds) folders, plus Screenshots and Recorded Videos if you care about those, plus Options.ini if you don't want to redo your in-game settings.  The rest can be discarded.

onhkqshdnzhh​  It's the responsibility of mod and cc creators to keep their products compatible with the game, not the other way around.  Responsible creators know this and update their content.  So look for updates to whatever you want to keep using.

mary112510​ Amanda_MMT​  Please try the clean folder I suggested earlier in the thread, and if that doesn't help, post a dxdiag.  This error can also be caused by a system issue.