[CURRENT ISSUE] Sims 4 Failed to Launch Game
Overview
Failed to launch game An error on our end caused the launch to fail. Try again a little later.
Please ONLY use this thread if your game actually fails to launch. If the game does open,...
Forum Discussion
RavenWyn This is the type of error I was referencing:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: TS4_x64.exe
P2: 1.120.117.1030
P3: 691dd246
P4: StackHash_7828
P5: 10.0.19041.6456
P6: 7ec9c15d
P7: c0000374
P8: PCH_0D_FROM_ntdll+0x000000000009E0F4
While it certainly can have a number of causes, the two most common by far are conflicting software and an issue with certain newer high-end Intel processors. Your CPU is five years too old for the latter, which is why I wanted to be sure about the clean boot. Simply having Steam and the EA App open shouldn't cause this error, but other background services can.
Please try the clean boot again, in the new admin Windows account, with your computer offline if you can open the game that way (sometimes Steam doesn't allow it), and if it crashes, look for a new error in the Reliability Monitor. Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
The idea is, I want to see whether the type of crash changes.
Hey puzzle,
Sorry for the delay, got back tracked with the holidays and getting back to work. I will make two replies since I don't know how to save and keep this info to the side for each time. This is the error I can see in the Reliability monitor (took me a while to find it, the command you gave to me doesnt bring up any sort of chart). At first I discovered that the asus armoury crate was crashing at the same time of me launching the game, and i have since removed it since i dont use any of that software. I did restart my pc after removing all files.
This error is what I get on the new admin account with a clean boot of ea background and steam only allowed.
Description
Faulting Application Path: Y:\Steam\steamapps\common\The Sims 4\Game\Bin\TS4_x64.exeProblem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.120.117.1030
Application Timestamp: 691dd246
Fault Module Name: StackHash_7828
Fault Module Version: 10.0.19041.6456
Fault Module Timestamp: 7ec9c15d
Exception Code: c0000374
Exception Offset: PCH_21_FROM_ntdll+0x000000000009E0F4
OS Version: 10.0.19045.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 7828
Additional Information 2: 7828e88ea226f37507d3dd102fa1e6c9
Additional Information 3: c9bb
Additional Information 4: c9bb72e7c54e54ab2b569fa81d33d5fcExtra information about the problem
Bucket ID: 9fdd5de62b9558d7e7f0f44eafd2b1ab (1725147276077347243)I will be trying the offline version shortly if it will allow me.
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