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MoD1898's avatar
MoD1898
Rising Newcomer
2 months ago

EA Add on purchase

I purchase the Sims 4 Crystal pack on sale and it did not give me an option for download so I assumed payment did not go through so I purchased again. The add on is still not downloadable but has tak...
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MoD1898's avatar
MoD1898
Rising Newcomer
2 months ago

I got the game to download but I still have two purchases on my bank account?

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 months ago

Heya MoD1898 

If you've got a duplicate charge on your account, we'll want the live support team to review this with you and process a refund on that extra charge.

You can submit a help request here to speak with live support on this. 

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