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Asher2cool1's avatar
Asher2cool1
2 years ago
Solved

EA App - Blank Screen

I have tried everything

  • Removed cache (In 2 different ways)
  • Checked for updates
  • refreshed ea app
  • reinstalled
  • Open as administrator
  • Restarted my computer MANY times
  • And probably more

When I try to open the app I am met with a blank screen. Nothing else just that. I can touch the things on the sides but nothing will pop up. I first noticed when I tried to play the Sims. It would try to open the app but when it does it responds with a "preparing game" window that loads for a minute or so and then stops with nothing happening. So, I did everything listed above I watched countless YouTube videos while staying patient, looking at other people with the same problem. But I've grown extremely impatient with the same results for two days. I just want a fix so I can play Sims 4.

  1. I downloaded the Sims on Steam so it has to go to the EA window for it to load
  2. I also got a free pack on the Epic Games launcher
  3. I use cc (Not that I think that has to do with the EA app)
  4. I first noticed this happened when I moved the EA app and the Sims 4 into folders trying to revamp my background I've since moved them out but nothing has changed

Thank you!

(CM: Edited to remove ALL CAPS from title. Please keep our forum rules in mind when engaging on the forums)

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    8 months ago

    @lore_bubbles  Try clearing the EA App's cache, which has nothing to do with your game data:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    And no, clearing the game's cache wouldn't erase your data either, but it also wouldn't help with an EA App issue.

    If clearing the App's cache doesn't help, download a fresh copy of the App's installer and run it.  You should see the option to repair the App rather than install, so choose that.

    If the App still doesn't work, you should then be able to remove it with Revo.  If not, restart your computer, go into Program Files > Electronic Arts, and delete the EA Desktop folder; if you get an error, kill anything that starts with EA in the Task Manager, including in the background processes list.  Then use Piriform's CCleaner (again, the free version is fine) to remove anything EA App-related.  Make sure you do NOT delete the Electronic Arts folder in Documents, as this is where your saves and other Sims 4 user data are located.

19 Replies

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Asher2cool1  Please uninstall the EA App with Revo Uninstaller (the free version is fine), which is more thorough than a simple uninstall.  When reinstalling, allow the App to install where it wants rather than trying to direct it elsewhere.

  • missaonetwo's avatar
    missaonetwo
    2 years ago

    Has there been anyhting done to fix this at all? I have tried everything, this is an issue with the EA App it self, it sucks. There is nothing that fixes this blank screen issue for me and I have been trying to get assistance from EA help for 2 whole weeks. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @missaonetwo  Did you try uninstalling with Revo, as suggested above?  If you did, and it doesn't help, please let me know what operating system your computer runs.

  • missaonetwo's avatar
    missaonetwo
    2 years ago

    @puzzlezaddictYes I did try Revo uninstaller, I thank you for the suggestion here, I was hopeful but it did not work. My operating system is windows 10

  • LambertMatthew9's avatar
    LambertMatthew9
    12 months ago

    How old is your computer? Because I’ve heard, and experienced myself, people with older computers are basically being made to either get a new computer to use the app or you just won’t be able to. I feel that’s why they constantly update the app, to add more and more systems to their sh*t list. 

  • missaonetwo's avatar
    missaonetwo
    12 months ago

    I think you're right it's been a full month I've been dealing with this and I haven't seen or heard of a fix from EA, I'm having to use the app on my laptop which is newer than my desktop, don't think they're even trying to fix it so that it works for people with older PC's which sucks becasue my PC works fine the EA app is the only problem. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    12 months ago

    @LambertMatthew98  The EA App has had the occasional issue running in Windows 7, which has been the minimum requirement since the App was released.  But it's not by design, and to suggest so isn't helpful.  If you'd like help getting the App to work, please post a dxdiag.

    @missaonetwo  I would like to see a dxdiag from you as well, from the computer that can't run the App.  There's no reason, other than not meeting the minimum requirements, the App shouldn't run on an older computer.

  • missaonetwo's avatar
    missaonetwo
    12 months ago

    I have been trying to troubleshoot this for a while and nothing else seems to make sens, in another post there was a fix that was helpful but it requires me to disable my graphics adapter which makes everything look weird and although I can then view the EA app, I don't like to leave it disabled becasue it looks weird and I believe the app should be able to run without me disabling useful and updated system processes. I attached a dxdiag if that can help, but as far as I can see (although, I not the most tech savvy) is that everything is fine. I appreciate any help trying to figure this out. 

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