Forum Discussion

celipina's avatar
celipina
Seasoned Newcomer
2 months ago

EA Games packages dont combine with the additional packages from Steam.

I can't play the packages I downloaded from Steam and the packages I downloaded from EA at the same time. The packages I bought from EA Games for The Sims 4 game do not combine with the additional packages I bought from Steam. When I open the game from Steam, I can only play the packages I bought from Steam, and when I open it from EA Games, I can only play the packages I downloaded from EA Game. What is the solution to this?

ea app
missing content
steam
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 months ago

    celipina  The problem is that you have two copies of Sims 4 installed, one each from Steam and the EA App.  Each one includes the packs you own through that launcher but not the other because those packs are installed into the corresponding version of the base game.  The fix is to have only one copy of the game installed, specifically through Steam.

    Please uninstall Sims 4 through the EA App, clear the App's cache:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    and restart your computer.  Then open the EA App game library, click Sims 4 > Manage > Manage add-ons, and install your DLC from there, but NOT a second copy of the base game.

    If that doesn't help, please do a clean uninstall and reinstall of Sims 4, and the EA App while you're at it (you don't need to uninstall Steam), as described here:

    https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-DLC-shows-as-installed-won-t-load-in-game/m-p/12942151#uninstall

    • celipina's avatar
      celipina
      Seasoned Newcomer
      2 months ago

      This seems very logical. The other platform's forum also said "move the EP folder". Both of yours are useful information. I wish I had learned it before I panicked and returned it. :")  It will be useful for anyone else who has this problem later. Thanks. <3

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