EA/Steam Launch Issue
i purchased 2 DLCs for my daughter for Christamas; however, I stupidly purchased them from Steam instead of from EA. All other packs were bought from EA. When she launched the Sims 4 it showed that she had 2 new packs to install. She did that, but it's like the game reverted to Steam instead of EA. Now, her save only references the 2 packs I just bought from Christamas and says she can't start her game because the other packs are missing. They are all there and accounted for, but with EA, not Steam. We don't know how to get the game to revert to using EA instead of Steam and undo this mess. I'll even rebuy the games the right way if converting is not an option. Just very frustrated and my daughter is wanting to play her game and not lose her saved progress. Can someone help please?
@gaddyt13 You don't need to spend any more money, at least if you're willing to use Steam to launch Sims 4 going forward. Uninstall the EA App version of the game, and restart your computer. Reinstall the Steam version if it's not currently installed.
Open your EA App game library, click Sims 4, and select Manage > Manage add-ons. From there, you'll be able to download all your EA-owned packs; just make sure you're not installing a second copy of the base game. As long as you're downloading only those packs, they should install into the Steam version's program files, after which point they should load in-game when you launch it from Steam.
If you'd prefer not to involve Steam, you can unlink the two accounts. Or you can remove Sims 4 from your Steam library and clear the EA App's cache:
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
I'm not sure whether Steam would grant a refund for Sims 4 DLC, but you could always ask.
@1105Cats It's not necessary for this user to spend more money if they choose not to do so. And using Revo Uninstaller may not be necessary either; it's certainly not the first step in trying to solve this issue.
