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LinzeeLove's avatar
LinzeeLove
New Rookie
5 months ago
Solved

Endless Loading Screen!

Hi,

I've been fighting a problem with my game for just about a few days now both before & now after the new patch update.

At first the game was crashing on start up on the first load screen before selecting a save file. Now I get to the the screen of the neighbourhood map to select the lot but that load now is endless. All the other loading screens up to this point is is max 2-3mins.

 I've created gone through a few steps each time:

  1. Repaired the game
  2. New folders by loading an empty game and populating new folders and then inputting my saves & tray folders. (with & without mods)
  3. New save file & no mods
  4. 50/50 method

When I load a new save file & with no mods there is no issues and everything seems to run smoothly.

No mods but my own save file- I am also able to load into the safe file game but receive endless load screen before the neighbourhood map or the loading the lot. Its hit or miss at times and the only difference I think would be if I selected the game through EAapp or The Sims icon on desktop. 

I felt like it was mod related but doing the 50/50 methods came up with no problems in the end?! However when it let me through to the lot, with all my mods in place, I was in CAS and when returning to Live mode it had an endless load screen, I then went back and removed a mod related to 'more traits' and that solved the problem and I was able to return to the game with no problem.

However, after playing a few hours and saved and exited the game, when I have now reloaded the save file, it stuck again on endless loading into the lot.

Because they was no difference between loading with or without mods, I updated my game today & a few known broken mods, I then loaded a previous recovered save going back a few sim hours in the household and could load the household completing all the previous steps for a 2nd time in order to play a few hours of my save file. I'm not sure what the problem is and whether I'll have to do this each time I want to load my game.

I've attached my specs below too. Any suggestions will be greatly appreciated! Thank you!

crashing
ea app
mods
never cc or mods
updates
  • LinzeeLove's avatar
    LinzeeLove
    5 months ago

    Hi puzzlezaddict,

     

    I've added the mod, didn't make a difference that I could see as I still was stuck in the loading screen trying both methods. But found by evicting the problem household and placing them back in the lot has fixed the issue, and I've been able to load in okay so far.

    Thank you so much for your help!

     

4 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 months ago

    LinzeeLove  It sounds like your save was corrupt, but only recently, and loading a backup save fixed it.  I'd keep the backup on hand in case you need it again, especially if you're going to add mods back.

    In general, this is the kind of issue that can be a one-off or a recurring problem, and the only way to find out is to keep playing.

    The next time you can't load the save, even with no mods or custom content present, delete any lastexception files you see in Documents > Electronic Arts > The Sims 4, then try again to load a save and look for a new LE.  If you find it, open it and delete its first line, then attach it to a post here.

    Your dxdiag doesn't show much of note, although the Nvidia graphics driver is old and should be updated.  You can use the Game Ready Driver here:

    https://www.nvidia.com/en-us/drivers/

    Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer afterwards and before trying to play.

  • LinzeeLove's avatar
    LinzeeLove
    New Rookie
    5 months ago

    Hi puzzlezaddict thank you for the help! I've now updated my driver too.

    I've attached below a last exception I've had trying to load on to my save file with no mods in place and still could not enter the save file to the lot. Hope it means something, I'm thinking the next option is to start a new save file all together!😞 Thank you!

    <report><version>2</version><sessionid>65e62ae443d5fccb67c21f61</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-02-28 20:42:43</createtime><buildsignature>Local.Unknown.Unknown.1.113.277.1030-1.200.000.652.Release</buildsignature><categoryid>bills.py:1854</categoryid><desyncid>65e62ae443d5fccb67c21f61</desyncid><systemconfig/><screenshot/><desyncdata>[manus] service_npc_service failed to handle on_cleanup_zone_objects due to exception (TypeError: '&gt;' not supported between instances of 'NoneType' and 'int')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 130, in wrapped&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 126, in finally_wrap&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 157, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 175, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 383, in c_api_client_connect&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 611, in do_zone_spin_up&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1711, in update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 488, in on_enter&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 482, in on_cleanup_zone_objects&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\situations\service_npcs\service_npc_manager.py", line 430, in on_cleanup_zone_objects&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\situations\service_npcs\service_npc_manager.py", line 481, in _fake_perform_services_if_necessary&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\situations\service_npcs\service_npc_tuning.py", line 183, in fake_perform&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\situations\service_npcs\modify_lot_items_tuning.py", line 375, in modify_objects&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\objects\components\inventory_elements.py", line 311, in _do_behavior&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\sims\bills.py", line 1463, in trigger_bill_notifications_from_delivery&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\sims\bills.py", line 1937, in _send_notification&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\sims\bills.py", line 1854, in _get_colored_text&#13;&#10;TypeError: '&gt;' not supported between instances of 'NoneType' and 'int'rtim=0&#13;&#10;Client Session Time: 12.64&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,401,0,5914&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 3070 Laptop GPU  32.0.15.7260, GUID: CD2E2149-F24A-11EF-9AC8-D4B2F62E8891&#13; &#10;</desyncdata></report>
    <report><version>2</version><sessionid>65e62ae443d5fccb67c21f61</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-02-28 20:42:52</createtime><buildsignature>Local.Unknown.Unknown.1.113.277.1030-1.200.000.652.Release</buildsignature><categoryid>developmental_milestone_tracker.py:1111</categoryid><desyncid>65e62ae443d5fccb67c21f61</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: 'Object not found: 0x698bc27a' (KeyError: 'Object not found: 0x698bc27a')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 222, in c_api_server_tick&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 511, in update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1734, in update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1367, in on_update&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 740, in on_hit_their_marks&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1141, in _set_zone_state&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Core\sims4\callback_utils.py", line 158, in __call__&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1203, in send_all_milestones_update_to_client&#13;&#10;  File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1111, in _get_milestone_update_msg&#13;&#10;KeyError: 'Object not found: 0x698bc27a'rtim=0&#13;&#10;Client Session Time: 12.64&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,401,0,5914&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 3070 Laptop GPU  32.0.15.7260, GUID: CD2E2149-F24A-11EF-9AC8-D4B2F62E8891&#13; &#10;</desyncdata></report>
    </root>

  • LinzeeLove's avatar
    LinzeeLove
    New Rookie
    5 months ago

    Hi puzzlezaddict,

     

    I've added the mod, didn't make a difference that I could see as I still was stuck in the loading screen trying both methods. But found by evicting the problem household and placing them back in the lot has fixed the issue, and I've been able to load in okay so far.

    Thank you so much for your help!

     

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