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FluffyCerbera's avatar
FluffyCerbera
Rising Newcomer
28 days ago

Every game I try to play crashes after several minutes

Sims 4 crashes within minutes after going into the game, have to complete restart my laptop same with mass effect legendary edition, my laptop is relatively new with only owning it for several months it’s Acer predator helios neo 16 rtx4070.

tried every troubleshooting that I could possibly find with even doing a clean reinstall of my laptop and even downloading a roll back of nvidia drivers to see if it’s the driver but nothing helped as it happens with every game on every platform.

Took the laptop in to get repaired but they just said oh it’s probably a software issue as so far they found nothing even though they noticed that I encounter gpu error crashing on games.

do you think it’s software or hardware issue?

It’s a new laptop and it’s becoming increasingly frustrating.

please help.

1 Reply

  • FluffyCerbera​  Sorry for the late reply.  I don't know why I didn't see your post initially, unless you posted elsewhere first and this was only moved to Sims 4 PC tech after the fact.

    At any rate, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    Please also run each game and let them crash, then look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for errors that happened at exactly the time of your most recent Sims 4 and MELE crashes.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.