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CharlotteWoodhou's avatar
4 hours ago

Expansion pack issues - Licensing?

I have recently wanted to get back into playing The Sims 4- I had issues in reclaiming my EA and STEAM accounts prior to this as I haven't played in few years and during this time, both my EA and STEAM accounts were hacked into.

I have managed to retrieve both of my accounts successfully, however, upon loading into The Sims 4 all of the previous DLC packs I had purchased in the past are not accessible and state I need to repurchase them.

I have purchased a large amount of the DLC's and spent what I can only guess as being hundreds spent in doing so- the frustrating thing is I can see these purchases in my purchase history with how much they each cost and when I purchased them. These are listed on my Origin and EA from around 2022.

I don't know of this is a licensing issue or what else I can do to get access to what I have already purchased.

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