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Bunny_Kookie04's avatar
Bunny_Kookie04
Seasoned Novice
1 hour ago
Solved

DLC won't show up in game.

Hi!

I recently came back to Sims 4 and updated the game after a few months so it might be an old issue, but I can't find an answer to it. I downloaded all of my DLCs, they show as downloaded in the EA app but when I want to play, the game asks me to restart the computer to make them work. I restarted it and nothing happened. I uninstalled and installed the DLCs again but the issue is still there. 

Does anyone know how to fix this? I attached the photos of how the issue looks.

 (My game is in Polish but it says: "To ensure all DLCs from this save are enabled and trial content is only available for trial saves, please restart your device" and " Needed DLCs") 

(The second one is my EA App showing that all of the DLCs are installed (The text on the right of DLCs says "Uninstall") (The screenshot doesnt show all of the DLCs I have beacouse they didnt fit in the frame))

Also I dont know if this matters but for some reason my game is in two different folders? I dont know why tho.

  • Bunny_Kookie04​  Open Marketplace > My Collection, and if your packs are deactivated there, click Pack Selection and enable them, then restart the game.

    If that doesn't help, please see this guide to missing DLC:

    ⚙️[PC] [Mac] Sims 4 Missing Content (DLC) | EA Forums - 12636720

    As for the two Sims 4 folders, the way it works is that one of them is your user folder (saves, Tray, Mods, etc.) and the other is the program files folder (Data, Delta, Game, one folder per installed pack).  Hopefully that's what you're seeing, and it's normal.  If that's NOT the issue here, please post screenshots of the contents of the two folders.  The language in the screenshots doesn't matter.

2 Replies

  • Bunny_Kookie04​  Open Marketplace > My Collection, and if your packs are deactivated there, click Pack Selection and enable them, then restart the game.

    If that doesn't help, please see this guide to missing DLC:

    ⚙️[PC] [Mac] Sims 4 Missing Content (DLC) | EA Forums - 12636720

    As for the two Sims 4 folders, the way it works is that one of them is your user folder (saves, Tray, Mods, etc.) and the other is the program files folder (Data, Delta, Game, one folder per installed pack).  Hopefully that's what you're seeing, and it's normal.  If that's NOT the issue here, please post screenshots of the contents of the two folders.  The language in the screenshots doesn't matter.

  • Bunny_Kookie04's avatar
    Bunny_Kookie04
    Seasoned Novice
    26 minutes ago

    OMG thank you! Last time I played there wasn't a marketplace, and I didn't know that you could turn your DLCs off now lol. Thank you so much, I activated all of them since all were turned off. Thank you for the help! 

    And yes, the two folders are as you described, so thank you for that as well!