Frozen screen/cursor

My sims game loads to the home page but freezes. I cannot move the cursor from the center of the screen but music is playing. If I use my touch screen I can hear the application go into what I touch, but my screen or cursor does not follow. 

I have already tried to rename my sims file and repair the game in EA. After I did that the screen was black and my cursor was stuck in the center of the screen. I then hit control+esc to go back to my desktop, then re-entered the app where the home page was showing but my cursor was still stuck and music was playing.