Frozen screen/cursor

Question

My sims game loads to the home page but freezes. I cannot move the cursor from the center of the screen but music is playing. If I use my touch screen I can hear the application go into what I touch, but my screen or cursor does not follow.

I have already tried to rename my sims file and repair the game in EA. After I did that the screen was black and my cursor was stuck in the center of the screen. I then hit control+esc to go back to my desktop, then re-entered the app where the home page was showing but my cursor was still stuck and music was playing.

zbug112 · Answer

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puzzlezaddict · Answer

zbug112&nbsp; Do you still need help?&nbsp; If so, please force the game to launch in windowed mode.&nbsp; Open Options.ini, in Documents &gt; Electronic Arts &gt; The Sims 4, use ctrl-F to search for fullscreen , and set it to 0 (zero).&nbsp; Do this with your old Sims 4 folder still removed, so you're testing with no added content.

sims35555 · Answer

Same issue, Sims only works without full screen.&nbsp; but in Window mode it's too small to be enjoyable, What is the issue?

puzzlezaddict · Answer

sims35555&nbsp; You could try "windowed fullscreen" (i.e. Borderless) instead.&nbsp; If that doesn't help, or you don't like the effects, please provide a dxdiag. &nbsp;Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. &nbsp;From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.