Forum Discussion

chwls's avatar
chwls
Rising Newcomer
3 days ago

Re: gallery corrupted/broken

This happened a couple months ago as well but I just stopped playing because I had to start packing to move. I’m now in my new location and it’s still happening so it’s not my wifi. Removed mods and still the same. Cleared cache as well and did basically everything I could and it seems like it’s still happening. Anybody know any other way? It’s getting annoying.

1 Reply

  • amjoie's avatar
    amjoie
    Seasoned Ace
    2 days ago

    This is happening to me constantly for the last three or so weeks, so not tied to the new game patches or expansion. It has happened across several different game folders including a new game folder generated just to troubleshoot the issue, so not just an old game folder or the presence or absence of mods. This appears to be an EA app issue rather than a game issue. It started after an EA app update that was mandatory. Also, even though it says I am offline, I can sometimes access all the gallery features, so I am obviously still online. Other times it says I must go online to access the exact same features. The app often stalls when trying to go back online. I usually have to quit everything and start over. Very annoying. Plus, I have my app set to automatically go back online if there is a failure, and it has never automatically connected, so that feature is not working. I am on a Mac, and I often need to use the Force Quit option to even quit the app. I have a fiber optic high speed, high volume internet connection with up to 900 mps (average above 500 mps over wi fi) and a 3-5 second ping. Obviously this is not an internet issue.