Game Cashes every single day

@RellyJack

Have you ever tried resetting your game altogether and played for a certain length of time with it? You mention making a new Sims 4 folder but I'm not sure if you've held onto it for a significant length of time. 🙂

• Make a backup of  theSims4 folder in Documents\ElectronicArts to an external drive or a different place on your hard drive (or burn it on a DVD or to a flash drive)
• Rename your theSims4 folder in Documents\ElectronicArts to Sims4_Backup
• Start the game (All your save games will be gone, your options will be reset to factory settings and all your custom content will be gone. Not to worry, it's all still there in that backup folder).
• A new Sims 4 folder will have been recreated in your documents\electronicArts folder. Some folders might be missing for they are only created when you need them.
• You will need to start a new game for the other one is still missing right now.
• See if your error is gone.

If the error is gone now

• Starting putting the folders back, starting with your saves. Check your game after every folder.
• The Tray folder contains all your downloaded houses and Sims that show in your library.
• Only put stuff back from your mods folder that is verified to still work.
• ALL custom content can potentially cause problems. If you found out which folder is causing problems, put your stuff back in groups or one by one until you find the guilty party.
• Not all folders need putting back. See this for what folder does what: User files explained

Yes...it doesn't work....I've tried it multiple times!...and I've read this solution multiple times....I put up my dxdiag and crash txt, because I want them to actually fix it.  This "work around" (not a solution) used to work pretty well in the sims 3, but it's not working in the Sims 4. I play nervous wondering when it's going to crash this time, and it crashes everytime. 

I restored my played games, of course, because that's where the issue is. If a new save works...the issue still remains unsolved.  

But I tested a fresh game and I believe it's related to the size of my save files --- 57000KB. When I play a fresh game with a small save file --- 2000 KB, this issue does not occur - the game was fast and responsive - no crashes after 2 hours.

...I should also mention that I played the fresh game, without renaming sims4 folder or deleting cache etc...

Crash logs: in my sims 4 folder I have files that look like this: lastCrash_"a number" they are text files... is that not the right file? should I put up a different one?

@RellyJack

Okay, I understand why I was puzzled by your files: those crashes files are stuff the devs teams use, and as a result they are well beyond my own skill and understanding.

Could you upload your save file on a file sharing website and send us the link so we can see if the issue can be reproduced on our end?

is there a way I can send you guys the link privately. I don't want to post my saved game for everyone.

You can just a PM to @EA_Francois(or me) by clicking on the envelope in the upper right corner

thanks

@RellyJack

Complete oddball there, but seeing the name of your save game file and how sometimes the default name causes issues, what happens if you rename that save file to something else? Just not to use the default save naming template.

I think it's definitely worth a shot. 🙂

do you mean the name of the same game w/in the game or the file itself.