Forum Discussion

Seasoned Newcomer

7 days ago

game closes on startup

hey so whenever I try to open the sims either by desktop or by ea app it just crashes on the startup screen and opens ea app again as if i closed it myself. all i can see is the maxis/ea blue screen ...

Hero+

5 days ago

simmer2mew Your dxdiag lists a number of serious crashes of the Intel graphics driver, and the Sims 4 crashes point to the driver as well. So please do a clean uninstall and reinstall of the driver, as described in this article:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Use a fresh copy of the newest driver Lenovo provides for your laptop, which you can get here:

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/ideapad-s-series-netbooks/ideapad-slim-3-15iah8/83er/downloads/driver-list/component?name=Display%20and%20Video%20Graphics&id=635380F4-448F-4129-AA77-265289D96F6F