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izabellat's avatar
7 days ago

Sims not launching

I have spent the past like 30 minutes trying to get my Sims game to run and it just will not. I was downloading mods before I tried to run the game. I have logged out of steam and the EA app and logged back in and it did not work. I changed my password on my steam account and it did not work and I forced shut down the EA app to stop all tasks and it didn’t work either. I deleted some of my mods but that didn’t seem to help either. Does anyone have any advice? I get my mods from Tumblr, Pinterest, Patreon, snooty Sims, Sims resource and curse Forge.

1 Reply

  • izabellat  Please remove your entire Mods folder and try again.

    If that doesn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you still can't play, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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