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miimo_JPG Your dxdiag lists a number of errors related to certain VC++ runtimes, which Sims 4 uses. So please uninstall and reinstall them. Open Windows Settings > Apps, scroll down to the Microsoft Visual C++ Redistributables, and uninstall the 2010 versions (all you see), and anything from 2015 or newer. Don't touch anything else. You can get new 2010 runtimes here:
https://www.microsoft.com/en-us/download/details.aspx?id=26999
and the 2022 runtimes, which are backwards-compatible with anything from 2015 or newer, here:
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
For the first, you need both x86 and x64 but can skip IA64. For the second, you need x86 and x64 but not ARM64, and you don't need to install anything older on that page.
After reinstalling these runtimes, restart your computer before trying to play. And if you get an error when trying to reinstall any of these, please post a screenshot and let me know which runtime triggered the error.
Some bad custom content can cause VC++ errors too. I know you deleted everything, but if OneDrive is running on your computer, it could have redownloaded older synced files. So please make sure that there's no content in the Sims 4 user folder, at least nothing in Mods other than Resource.cfg.
alright so i was able to reinstalling the last 2022 runtimes but I cant seem to download the first two I'm not to sure if I may have missed a step but both x86 and x64 bring up the same pop up screen.
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