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PaigeKassi's avatar
PaigeKassi
Newcomer
25 days ago

Game crashing

I have been having issues with my game suddenly  crashing. It started with build mode. If I click on certain tables or cabinets, the game immediately closes. Now I’m having issues with it crashing during game play and I’m not sure what’s causing it. It started about three game updates ago. I have completely uninstalled the game twice and the EA app in case something was corrupt and I have tried repairing the game in the EA app. None of these have worked. I also do not have any CC. Any suggestions?

crashing

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    21 days ago

    PaigeKassi​  Sorry for the late reply.  Are you playing in DirectX 9 mode?  You can check in the lower-left corner of the Main Menu: it'll say DX9 or DX11 after the version number.  If you are in DX9 mode, and you do NOT see a check box for DirectX 9 in the graphics options (lower-right corner), force DX11 mode within the EA App.  Click Sims 4 > Manage > View properties, and add -dx11 to the command line box.

    If that doesn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

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