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madapeach's avatar
madapeach
Seasoned Newcomer
3 months ago

Play won't go through...

Hello, I downloaded new packs and add-ons yesterday, but somehow I tried to play today and clicked the PLAY icon. However, once I clicked the play button, it returned to choosing the village. 

I tried 'repair', re-installed everything. 

Please help with this. 

8 Replies

  • madapeach  Which Play button do you mean, the one in the EA App, or the one on the Sims 4 Main Menu?  Are you clicking Resume, and if so, can you click Load Game and load a different household within your save, or a different save entirely?

    If you get an error message, please post a screenshot of it as well.

  • MYACE101's avatar
    MYACE101
    Rising Newcomer
    3 months ago

    madapeachIt sounds like we are having the same problem.. 

    After downloading the latest exp... I could go through CAS and create my sim, move to Nordhaven, select which lot I wanted to move my sim to.. But it doesnt load straight to the household you just created and placed on that lot..  You have to click the play symbol in the lower right hand corner to 'play household'.. But then it loads you back to the residential world select page. 
    Its the same for me with Get to Work - Magnolia Promenade. Does the same thing...  Even clicking on an already established household in those zones, takes me back to the residential world select mode. 

  • b9nm8e3dl1l5 MYACE101  Can you load a new save?  If so, can you load a different existing household within this save?  In both cases, please test the new world and one of the base game worlds.

    If you get an error message when trying to play, please post a screenshot.  And please do test with no mods or custom content, at least for now.  You don't need to save your progress.

  • madapeach  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see whether you can play in live mode.  You don't need to spend much time on the sims; this is just a test.

    If you can't play in live mode, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    If the new save does work, please copy your main save from the old Sims 4 folder to the new one.  Saves are in the saves folder, of course, and you can sort them by modified date to find the newest one.

    If your main save doesn't work, you can try recovering a backup:

    https://sims4.crinrict.com/eng/2014/09/recover-backup-save-game/

    Let me know how it goes, and we can figure out what to do from there.

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