Game does not load into main menu after 9/18/24 update
Ever since I updated my game yesterday, I haven't been able to open the game. It will seem as though it will launch, but then it gets stuck on a black screen or the blue/green geometric background but nothing else just a blank blue screen. I've done multiple things to try and fix it.
- remove all mods and cc
- remove game files to desktop so the game creates a new file
- repairing the game after creating that new file
- repairing the EA app
- deleted the local and online cache files
- Uninstalled and completely reinstalled the game then when that didn't work I repaired the game files then
I run my game on my PC with windows 11 OS. My PC can run DX12, I have an AMD Radeon RX 7600 graphics card, I have way over the minimum system requirements. And in my terminal I ran the "DISM.exe /Online /Cleanup-image /Restore health" command and no errors pop up. I never got any error messages, it's just like the game won't even launch correctly. Really not sure what is happening,
@lilyinezenya Please run sfc /scannow as well, and let me know what result it returns.
Additionally, please plug your monitor into the graphics card rather than the motherboard as you've currently done. Here's a diagram I like to borrow from someone else:
If that doesn't help, please move the Sims 4 folder out of Documents > Electronic Arts and onto your desktop. When you launch the game, a clean folder will spawn with no content. (Your saves and other content will be in the folder you've moved but temporarily not read by the game.) Don't add anything to the new folder yet; just see whether you can get far enough to start a new save and play in live mode for a bit.
