Forum Discussion

HognoseSnek's avatar
HognoseSnek
Seasoned Newcomer
23 days ago

Game freezes & icons duplicate

My CAS works just fine; it's my live mode and (partially) build mode that are the issue. When I open live mode, it usually works okay for the first thirty seconds, but pretty much as soon as I move my screen or zoom out, the game temporarily freezes, and icons (such as thought bubbles & the "go here" option thingy) freeze in place, and more freezes are created when the sim moves. Usually, at this point, the screen goes grey. I have removed all of my CC, repaired the game through Steam, and even created a new save file, and nothing has worked in the least. I would like to know how to repair this, as it genuinely makes the game unplayable. I've attached a screenshot of my issue.

I am also on an ACER laptop with plenty of storage, and this has been happening for months now. My laptop runs on Windows 11.

Edit: The issue has been fixed, and all I did was switch my graphics quality from low to high, then back to low. I was treating my new computer like my old computer, and I guess it took offense to that. 

 

2 Replies

  • Hi HognoseSnek​ 

    Could you post your Computer's DxDiag?

    • Press Windows-Key + R
    • Type: DxDiag
    • Click on Save all Information.
    • Attach the Text File to your post
  • HognoseSnek's avatar
    HognoseSnek
    Seasoned Newcomer
    16 days ago

    I've actually fixed the issue. All I had to do was switch my graphics quality all the way up to high and then back to low.