Game freezes every time I put it on fullscreen

icedpink  If you still need help, please try changing the settings listed here:

Sims 4 Crashing/Freezing/Lag, Surface Pro 7 | EA Forums - 11836525

Your dxdiag crashed while running and is therefore missing some potentially useful information.  So I'd like to see a new one if the above doesn't help.  But first, please run a couple of basic checks of your Windows system files:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.  Then run the new dxdiag.