icedpink If you still need help, please try changing the settings listed here:
Sims 4 Crashing/Freezing/Lag, Surface Pro 7 | EA Forums - 11836525
Your dxdiag crashed while running and is therefore missing some potentially useful information. So I'd like to see a new one if the above doesn't help. But first, please run a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards. Then run the new dxdiag.
