Game is Crashing Before it Reaches Main Menu

Question

Complete re-install, no mods, fresh Electronic Arts Folder.

I've completely deleted the Electronic Arts folder. No saves, no data, no mods, nothing. When I click the Sims 4, it creates a brand spanking new folder... and still crashes.

I at one point got a memory error, so I ran through my startup programs, disabled a bunch of things, killed a few processes, restarted my laptop, watched my memory, and it hit a MAX of 60% before Sims 4 crashed again, so didn't even hit the max memory. It never hits the main menu.

I have updated my NVIDIA drivers.

CurseForge doesn't even see the game anymore, so I don't think it's that, either.

I'm at a loss on what to do next. I did also do a Repair from Oigins at one point, I've done several restarts... what's the next step?

Edit: I think I did the DxDiag.txt correctly.

Edit x2: I did more. I suddenly was able to get the game up and running, so when I was able to confirm that, I tried to slowly put my mods back into the game. A few script mods seemed to be causing issues, I removed those, the game started running again. I tried re-using curse forge and that started causing major issues. I tried restarting to sort things out and stripped mods out entirely, and then my laptop updated.

Now everything's REALLY broken.

All of a sudden, Curse has zero access to the mod folder, which I know is not the point of this post, but it's all related. I cannot modify the permissions on the mods folder- or any Sims 4 folder within the documents area of my laptop- at all. Period.

I tried deleting the entire folder again, all mods/saves/screenshots/whatever, and nope. We're back to square zero. I have uploaded what I think is a newer DxDiag, but I officially have no idea what is going on. The game just doesn't want to run.

k1rbyheart · Answer

the same thing is happening to me rn and ive gotten rid of all my mods and everything and it still wont let me in the game lmao

darkovika · Answer

I'm so confused. I decided to do another run after opening up this ticket and already spending like ~2 hours working on this, and it suddenly... runs????? I didn't do ANYTHING new. Literally nothing. I'm not sure if I should close this ticket or not. I'm going to give it a minute and test run the game and see if it keeps running before I close the ticket, but I wish i had answers. I did do another pass on my windows updater, so I don't know if that triggered something behind the scenes? I think the only thing I did between the last run and this one was run the DxDiag

puzzlezaddict · Answer

k1rbyheart&nbsp; Please try playing in a clean user folder. &nbsp;Move the entire Sims 4 folder out of Documents &gt; Electronic Arts and onto your desktop. &nbsp;When you launch the game, a clean folder will spawn with no content. &nbsp;(Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.) &nbsp;Don't add anything to the new folder yet; just start a new save and see how it runs.
If you get another crash, please provide a dxdiag. &nbsp;Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. &nbsp;From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

puzzlezaddict · Answer

k1rbyheart&nbsp; Your saves are in the folder you moved, and you can move them to the new Sims 4 folder now if you want.&nbsp; But test your mods and custom content first, and remove anything that prevents the game from working properly.&nbsp; If you have a lot of mods and cc to sort through, the 50/50 method can make the process much more efficient:
https://modthesims.info/wiki.php?title=Game_Help:Finding_Problem_Custom_Content#The_50.25_Method
Once you've done that, move over the contents of the saves and Tray (saved households and builds) folders, plus Screenshots and Recorded Videos if you care about those.&nbsp; The rest can be discarded.

puzzlezaddict · Answer

Darkovika&nbsp; Let me know if you need more help.&nbsp; In that case, I'd also like to know whether the Sims 4 user folder is currently inside the OneDrive folder.&nbsp; That could cause the issue you've described: OneDrive struggles to sync your data and locks up access to the folder in the process.&nbsp; Then it resolves and you can play again.&nbsp; Here's how to find the full path to the user folder:
https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/
A Windows update could have fixed some underlying issue as well.&nbsp; And it is of course also possible that turning your computer off and on again is what fixed the issue.

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Game is Crashing Before it Reaches Main Menu

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