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OrionSkybourne1's avatar
OrionSkybourne1
New Rookie
9 months ago

Game keeps crashing at loading screen.

After the recent businesses and Hobbies patch, the game loads up freezes on the EA screen for a while, then brings up the loading screen. Then the screen freezes and the game crashes. No mods. I have...
crashing
launching
puzzlezaddict's avatar
puzzlezaddict
Hero+
9 months ago

OrionSkybourne1  Which settings are you trying to change, and to what?  Are you quitting and reloading the game after making these changes, or trying to play forward?

Please also look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash, when you tried to change the graphics options.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • OrionSkybourne1's avatar
    OrionSkybourne1
    New Rookie
    9 months ago

    Good day. I was trying to set the graphics settings from low to high, and then applied changes, when the crash happened.

    Faulting application name: TS4_DX9_x64.exe, version: 1.113.297.1020, time stamp: 0x67cf52e0
    Faulting module name: msvcrt.dll, version: 7.0.26100.1882, time stamp: 0x2f31b174
    Exception code: 0xc0000005
    Fault offset: 0x000000000007b212
    Faulting process id: 0x42A4
    Faulting application start time: 0x1DBA1FAC20F356D
    Faulting application path: D:\EA\The Sims 4\Game\Bin\TS4_DX9_x64.exe
    Faulting module path: C:\WINDOWS\System32\msvcrt.dll
    Report Id: 3ea1df6b-d080-4eac-a52f-95f94fda11be
    Faulting package full name: 
    Faulting package-relative application ID: 

    Faulting application name: TS4_DX9_x64.exe, version: 1.113.297.1020, time stamp: 0x67cf52e0
    Faulting module name: msvcrt.dll, version: 7.0.26100.1882, time stamp: 0x2f31b174
    Exception code: 0xc0000005
    Fault offset: 0x000000000007b212
    Faulting process id: 0x33BC
    Faulting application start time: 0x1DBA1FA2FB703D6
    Faulting application path: D:\EA\The Sims 4\Game\Bin\TS4_DX9_x64.exe
    Faulting module path: C:\WINDOWS\System32\msvcrt.dll
    Report Id: 113c8ad7-26e2-43b2-ab6b-b08d34da2dc1
    Faulting package full name: 
    Faulting package-relative application ID: 

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