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BelindaSenpai Your dxdiag lists a few serious crashes of the graphics driver, and some crashes of GPU Tweak III. So please uninstall the latter and restart your computer.
If you get yet another crash, update your driver, which is new enough to not be a problem in theory, but these crashes make updating the next troubleshooting step. Go here:
https://www.nvidia.com/en-us/drivers/
Select GeForce, RTX 30 series, RTX 3070, Windows 10, and download the Game Ready Driver. Run the installer as an admin: right-click the download and select "Run as administrator." Choose the Custom (not Express) install method, and check the box to perform a clean install. Restart your computer again afterwards and before trying to play.
I would also suggest temporarily disconnecting any USB 3 devices, as the Windows USB 3 driver is crashing too. This is usually not a serious problem—often enough, simply restarting without the devices connected fixes the issue. So you can reconnect them after a restart or two.
If you get yet another crash after all this, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
- BelindaSenpai2 months agoNew Novice
I have uninstalled GPU tweak III and updated my driver. I have also unplugged my usb 3 stuff and restarted my computer but it is still crashing. Here is the Reliability Monitor stuff from the last crash last night.
Description
Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exeProblem signature
Problem Event Name: APPCRASH
Application Name: TS4_x64.exe
Application Version: 1.110.311.1020
Application Timestamp: 67254662
Fault Module Name: TS4_x64.exe
Fault Module Version: 1.110.311.1020
Fault Module Timestamp: 67254662
Exception Code: c0000005
Exception Offset: 0000000001815831
OS Version: 10.0.19045.2.0.0.768.101
Locale ID: 3081
Additional Information 1: 626c
Additional Information 2: 626cd68f428521a40853f727af557f64
Additional Information 3: 1e7a
Additional Information 4: 1e7a127acb023b0d77663fd524341d85Extra information about the problem
Bucket ID: 8995f16fd70c370c2294b6264dad8ad4 (1338895264864111316)
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