Turns out that I need to restart the EA app several times to get my sims game to show in the library
Turns out that I need to restart the EA app several times to get my sims game to show in the library
Community ManagerInteresting Cord59, I'm glad to hear you've got it working!
Hopefully it doesn't happen again, but if it does, it might be worth clearing the EA app's cache as well.
TequilaaSunrisee If you haven't already, please try clearing the EA app's cache after confirming you've signed in to the right account that reflects all your past purchases and play time. Let us know if the issue persists after doing so, thanks!
Thanks for the response. To make it easier, here is what I already tried:
- Restart EA App and PC
- Re-signed into the EA App in the right account
- Started the game (packs are still missing, like all of em)
- Cleared cache of the EA App
- Re-installed the base game + packs
I really wanna play rn so i hope u can help me :(
UPDATE:
I looked around the forum and also tried deleting the UserSetting file. Didnt work. Also there are none of my packs in the marketplace either so the game just doesnt realize i have packs
Community ManagerTequilaaSunrisee Just to confirm, are you able to uninstall and reinstall the packs you own on the EA App, but they don't appear in-game? Does the username that shows in the upper-right corner of the game match the username of the EA account you purchased those packs on?
There was a bug where packs needed to be manually activated that should be fixed with the latest patch, so if you haven't updated your base game, doing so might help.
